Frequently Asked Questions

 

1. Are your products vegan and gluten-free?

Yes, all of our products at Ampli Vita are vegan and gluten-free. We understand the importance of catering to different dietary needs and ensuring that our products are suitable for everyone.

 

2. Where do the products come from?

Most of our ingredientes are sourced in the US, with a single exception to the Mushroom Coffee Lion's Mane and Chaga, that are sourced from Brazil. Both Production and shipping are based in San Francisco, United States.

 

3. How long does it take to fulfill an order?

Typically, order fulfillment takes 2-5 business days before shipping. However, if your order contains more than 10 items, it might take 3-10 business days to fulfill. We strive to prepare and ship your order as quickly as possible.

 

4. Can I make changes to my shipping address or cancel my order?

You can make changes to your shipping address or cancel your order. However, please note that once your order is "Accepted" and sent for preparation, it is not possible to edit or cancel the order. We recommend reviewing your shipping address carefully before placing your order.

 

5. What are the shipping times for domestic orders in the US?

For domestic orders in the US, we offer two shipping options:

• US Domestic - Regular: 1-4 business days with USPS.
• US Domestic - Express: 1-3 business days with FedEx.

Please note that these shipping times are estimates and may vary depending on your location and any potential customs-clearing processes.

 

6. When will I receive my tracking number?

You will receive your tracking number via email as soon as your order has been shipped. Please allow 2-5 business days for order fulfillment before the package is shipped.

 

7. Why is my tracking number not working?

If your tracking number is not working, it may take some time for the tracking information to be updated in the system. Please allow 24-48 hours for the tracking information to become available. If you still encounter issues after this time, please contact our customer support team for assistance.

 

8. What should I do if my package is lost or missing?

If your package is lost or missing, please contact our costumer support team immediately. We will work with the shipping carrier to investigate the issue and resolve it as quickly as possible.

 

9. What payment methods do you accept?

We accept the following payment methods:

• Credit cards (Visa, Mastercard, American Express)
• PayPal
• Apple Pay
• Google Pay
  
  

10. Is it safe to enter my payment information on your website?

Yes, it is safe to enter your payment information on our website. We use secure encryption technology to protect your personal and payment information. Your data is transmitted securely and is not stored on our servers.

 

11. Can I use multiple payment methods for a single order?

Unfortunately, we do not support the use of multiple payment methods for a single order. You can only use one payment method per order.

 

12. Will I be charged sales tax on my order?

The sales tax amount will depend on your shipping address. Sales tax will be calculated and added to your order during the checkout process.

 

13. Do you only sell for the US?

While we may be limited to local sales for now, we have big plans for the future. Our vision is to bring our exceptional products to customers around the globe, while being mindful of the importance of sustainability.

As we embark on this exciting journey, we invite you to stay connected with us and be the first to know when Ampli Vita products become available in your region. Together, we can create a healthier world!

 

14. Do you offer discounts or promotions?

Yes, we occasionally offer discounts and promotions. To stay updated on our latest offers or follow us on social media.

 

Didn't find all of your answers?